Overview
Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
Delivery charges are non-refundable once your order has been dispatched. If you contact us before your order is dispatched—usually before 8.00 am on the next working day—we may be able to cancel your order and issue a full refund, including the delivery charge.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
Customers are responsible for the cost of returning unwanted items. You may use any suitable courier or postal service.
Non-returnable and non-refundable items
The following items cannot be returned or refunded:
- Gift cards
- Digital products
- CDs, DVDs, VHS tapes, software, video games, cassette tapes and vinyl records
- Certain health and personal care products
- Blind boxes
Please note that CD cases may occasionally crack during transit. Damage to the outer case alone does not qualify for a refund or replacement. However, if the disc inside is cracked or damaged, please contact us to arrange a return and replacement, subject to stock availability.
To process your return, we require a receipt or other valid proof of purchase.
Please do not return your purchase directly to the manufacturer.
Partial refunds
In certain circumstances, only a partial refund may be granted, including:
- Books showing obvious signs of use
- Items that are not in their original condition, or that are damaged or missing parts for reasons not caused by us
Refunds
Once we have received and inspected your returned item, we will email you to confirm receipt. We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be issued to your original payment method. Please allow up to 10 working days for the refund to appear in your account.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit or debit card provider, as it may take some time for the refund to be processed and displayed.
- Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us using the form at the bottom of this page.
Exchanges
We only replace items that are faulty or damaged. If you wish to exchange an item for the same product, please contact us using the form at the bottom of this page.
Replacement items are subject to stock availability.
Returning Your Order
To arrange a return, please contact us using the form at the bottom of this page before sending your item.
You are responsible for the cost of returning an unwanted item. Delivery and return postage costs are non-refundable, except where required by law or where the item is faulty, damaged or incorrect.
Delivery times for replacement products may vary depending on your location.
When returning higher-value items, we recommend using a tracked delivery service and, where appropriate, purchasing postal insurance. We cannot guarantee receipt of returned items sent using an untracked service.
Need Help?
If you have any questions about your order, refund, return or exchange, please contact us using the form below.